AxiTrader：Withdrawal of gold

I have been investing on the AXI platform and have been operating normally all along. A while ago, I submitted a withdrawal application with great anticipation for the funds to be received. However, after the application was submitted, it went unanswered and was not approved for a long time. I have been waiting for a long time without seeing the funds arrive, so I wanted to contact customer service to inquire about the progress. However, whether it was sending emails, online consultations, or calling customer service, I did not receive any response, as if the customer service of this platform had evaporated. Even more outrageous, today I tried to log in to my account as usual to check the situation, but found that my account had been banned and I couldn't log in at all. I still have a lot of funds in this account, and now AXI is not providing any funds. The account has been banned and customer service cannot be reached. I don't know what to do at all. Can anyone tell me how to protect